Welcome to Our Help Site

• Can I Supply My Own Antler?
• Color - Antler Color & Pattern Variations
• How Do I Clean My Antler Ring?
• How Do You Source Your Stock of Antler?
• Select - Choosing your Antler
• What Types of Antler Are Available?

• Why Am I Unable to Checkout?

• A - Z Glossary of Jewelry Terms
• Do You Offering Soldering Services?
• How Do I Book A Free Consultation?
• How Do I Get Started With A Completely Custom Design?
• How Do I Request a Customization of an Existing Item?
• Is There an Additional Cost to Customize an Item?
• Need Ideas to Help Design Your Bands?

See all articles in Design Help →

• Can Damaged Dinosaur Bone (or Other Lapidary) Be Repaired?
• How Do I Clean My Dinosaur Bone (or other Lapidary) Ring?
• Is Dinosaur Bone Jewelry Legal?
• Is Fossilized Dinosaur Bone Durable?
• Should I Choose Crushed or Solid Dinosaur Bone?
• What Are My Color Choices for Dinosaur Bone?
• What Is Gembone?

See all articles in Dinosaur Bone →

• Can I Get the Sale Price for An Item I Already Purchased?
• Can I Stack Discounts and/or Promo Codes?
• Do You Have a Customer Referral Program?
• Do You Offer A Military Discount?
• How Do I Sign-Up to Get the Email Subscriber Discount?
• What Is Jewel Rewards?

• Can You Engrave Symbols?
• Do You Offer Engraving Services?
• Do You Offer Fingerprint Engravings?
• What Font Options are Available for Text Engraving?
• Why is My Item Missing the Engraving?

• Do You Have a Lifetime Warranty?
• Do You Offer Repair Services?
• Do Your Rings Require Special Care?
• How Can I Insure My Jewelry Items?
• Is Your Dinosaur Bone Genuine?
• What if I am Unhappy With My Purchase?
• What if I Get My Ring And it Doesn't Fit?

• Complete List of Ring Materials
• How Do I Clean The Unique Materials In My Ring?
• How Do I Ship My Customer Supplied Materials to You?
• What is Lapidary?
• What is Ring Armor?
• Why Does The Material In My Ring Look Different Than Pictured?

• Can You Create Memorial Jewelry With Human Remains?
• Do You Offer Custom Memorial Jewelry?
• How Do I Clean My Memorial Jewelry?
• How Do I Send In My Materials for Memorial Jewelry?

• Can I Supply My Own Metal?
• Is Your White Gold Plated?
• What Are Your Metal Options?
• What Rings Are Non-Conductive And Safe For Electricians?
• What Rings Are Non-Conductive And Safe For Electricians?
• What Rings Can I Order If I Have Metal Allergies?

• Can Meteorite Get Wet?
• Does Meteorite Rust?
• How Can I Tell Real vs Fake Meteorite?
• Is Your Meteorite Genuine?
• What Is The Dark Spot On My Meteorite?
• What Kind of Meteorite Is Used In Your Jewelry?

• What is Mokume Gane?
• What Types And Colors of Mokume Gane Are Available?

• Do you Offer Rush Orders?
• How Do I Check On The Status of My Order?
• What if My Ring Won't Arrive in Time For My Wedding?
• What if My Ring Won't Arrive in Time For My Wedding?
• What is Your Current Lead Time for Made to Order Items?
• What Rings Can I Get Quickly?
• Why Can't I Order My Desired Ring in My Size?

See all articles in Orders →

• Can I Pay Buy Wire Transfer?
• Can I Pay Off My Financing Plan Early?
• Do You Offer Financing?
• Do You Offer Layaway?
• How Do I View More Details About My Financing Plan?
• What Are The Current Terms of My Financing Plan?
• What Are Your Payment Options?

• How Do I Get My Item Repaired?
• How Much Time Do I Have To Return My Item If I Am Unhappy?
• What is Your Return Policy?

• How Can I Leave a Review?
• How Can I Leave a Review?
• Where Can I Find Reviews From Past Customers?

• Do You Offer Local Pickup?
• Do You Offer United Parcel Service (UPS) Shipping Methods?
• Do You Offer USPS Priority Shipping Methods?
• Do You Ship Internationally?
• What Should I Do If My Package Gets Lost or Stolen?

• How Can I Accurately Measure Ring Size?
• How Can I Accurately Measure Ring Size?
• How Can I Find My Estimated Ring Size?
• How Can I Get My Partner's Ring Size Without Them Knowing?
• How Do I Contact You To Confirm My Ring Size?
• How Do I Determine My Ring Size With a Caliper?
• How Do I Order Custom Sizers?

See all articles in Sizing →

• Can I Supply My Own Gemstone?
• Guide to Colored Gemstones
• How Can I Select My Own Diamond from JBJ's Options?
• Natural vs Genuine vs Lab-Created. What is the Difference?
• What are the 4Cs of Diamonds?
• What is Moissanite?
• What Types of Gemstones are Available from JBJ?

• Do You Offer Wholesale Exclusivity?
• How Do I Become A Wholesale Distributor?
• How Do I Order Wholesale Items?
• Is There A Minimum Purchase Required to Become a Wholesale Distributor?
• What Is the Lead Time for Wholesale Orders?

• Can I Supply My Own Wood?
• How Do I Clean My Wood Ring?
• Is Your Whiskey Barrel Oak From Jack Daniels?
• What Types of Wood Species Are Available?
• Which Woods CANNOT Be Shipped Internationally?