Our custom ring sizers provide the most accurate assessment of your size and perfect fit.
Signature Styles can be exchanged for the correct size for no additional cost (pending availability); simply contact us within ten days to arrange an exchange. If your correct size is unavailable in stock, the made to order turnaround time will apply.
If you purchased a custom ring sizer, confirmed your size, but the item you receive is made in the wrong size, we will re-make the item for no cost (valid one time). You must return the ring within 30 days to take advantage of this one-time free remake.
If you order a ring without confirming the size using a JBJ custom sizer, a remake fee applies if you'd like a new item.
Contact us or visit our RGA Requests page to request a return/exchange.