Orders
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If your order is time-sensitive, please call us directly to confirm your desired delivery date. Estimated production timelines begin from your purchase date and do not include shipping time. Custom designs requiring CAD and/or casting services may have extended lead times depending on materials a...
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How Do I Check On The Status of My Order?
Contact us via your preferred method and we'll get back to you with an order status update as soon as possible. -
What if My Ring Won't Arrive in Time For My Wedding?
We offer very low-cost, simple stand-in rings to use on your special day. These are yours to keep or fully refundable. After you receive your custom ring, send your stand-in ring back to us and receive your refund. -
What if My Ring Won't Arrive in Time For My Wedding?
We offer very low-cost, simple stand-in rings to use on your special day. These are yours to keep or fully refundable. After you receive your custom ring, send your stand-in ring back to us and receive your refund. -
What is Your Current Lead Time for Made to Order Items?
Our regular turnaround time for made-to-order items is 3 - 7 weeks* (necessary shipping/transit time not included) this is highly dependent on metal, materials, and design complexity. After payment is received and the accurate ring size is confirmed, your ring will be scheduled for production th... -
Our Signature Styles and In Stock Rings ship within 1-3 business days. We also have the Terra Trinity collection of wedding bands that have a 2-3 week turnaround. It is composed of meteorite, opal and whiskey barrel oak wedding bands in alternative metals such as black zirconium and tungsten.
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Why Can't I Order My Desired Ring in My Size?
If the drop-down size selector on your desired ring doesn't include your ring size, use the "Customize this Item" form located above the "Add to Cart" button to request a special order invoice in your desired size. Or, request a custom quote. Because we handcraft nearly everything in-house, we c... -
Why Do I Have to Pay Sales Tax?
We are required by law to collect tax at checkout. Based on a June 2018 U.S. Supreme Court ruling, many states are now requiring out-of-state sellers to collect sales tax. All reputable retailers are complying with the new laws and collecting sales tax. If you have questions about sales tax colle...