Returns, Exchanges and Repairs
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How Do I Get My Item Repaired?
As per our JBJ Guarantee, we stand behind our products and offer the following lifetime services on all of our rings with the goal to help you retain your item’s original beauty and durability. To begin the return/repair request process, contact us or visit our RGA Requests page. • Complete the r... -
How Much Time Do I Have To Return My Item If I Am Unhappy?
If you’re not completely satisfied with your item after you receive it, return it within the first ten days and you will receive in-store credit for us to remake, replace, or modify your returned jewelry in the same size as ordered. To begin the return/repair request process, contact us or visit ... -
30-Day Return & Exchange Policy At Jewelry By Johan, we want you to be completely satisfied with your purchase. Our return and exchange policy varies based on the type of item and its level of customization. Please review the details below: Rings If You Used Our Custom Sizers (Ordered at t...