As per our JBJ Guarantee, we stand behind our products and offer the following lifetime services on all of our rings with the goal to help you retain your item’s original beauty and durability.
To begin the return/repair request process, contact us or visit our RGA Requests page.
• Complete the return form.
• Return the product to us via a trackable method of your discretion in the original packaging you received. If you no longer have the packaging, please return contained within a box to us.
• Upon receipt, we will notify you of your repair details, if viable, within one week.
Simply pay for return shipping and know we’ll do our best to keep your jewelry looking as good as new.
Apr 3, 2025