This generally occurs for two reasons.
1. We made a human error (eek)! Please contact us and we will provide you with a pre-paid shipping label to return it back to us.
2. Size confirmation was required and not provided. For all of our black ceramic, zirconium and tungsten rings, size must be confirmed with our custom sizers or we will not engrave the ring. This is because engravings are unable to be removed from these metals. If the ring(s) you received fit as desired, and you'd still like the engraving added, contact us for a FREE shipping label to send the ring back to us to be engraved. If your ring does not fit, you will be responsible for a 35% remake fee for the same ring in the correct size. However, to take advantage of the 35% remake fee, you must purchase custom ring sizers to ensure that you are getting the correct size the second time around.
Complete the Engraving form to start the process.