Guarantee

  • Do You Have a Lifetime Warranty?

    We offer lifetime meteorite ring protection. Send us your meteorite ring for free cleaning and re-etching as many times as desired. We also offer a meteorite care kit for at-home cleaning. We offer lifetime repair of Ring Armor. All of our antler, wood, and crushed material rings are sealed with ...

  • Do You Offer Repair Services?

    We stand behind our products and offer the following lifetime services on all of our rings with the goal to help you retain your item’s original beauty and durability. Simply pay for return shipping and know we’ll do our best to keep your jewelry looking good as new. Visit our RGA Requests page ...

  • Do Your Rings Require Special Care?

    We want you, our valued customer, to be informed. We encourage you to visit our Jewelry by Johan Education Center for more information about specific materials and answers to common questions regarding cleaning and care. In your ring's packaging, you will also receive care instructions. If you ha...

  • How Can I Insure My Jewelry Items?

    Adding your fine jewelry to your homeowner's insurance policy is a low-cost way to cover yourself in the event of loss, damage, theft, etc. Coverage costs will vary dependent on your item value and geography, but for most people, insuring your jewelry will cost 1-2% of its value (e.g. a $5,000 ri...

  • Is Your Dinosaur Bone Genuine?

    We stand by the authenticity of the rare, unique materials used in our jewelry, particularly our fossilized dinosaur bone, which is also known as gembone. Your dinosaur bone item will include a certificate of authenticity. Learn more about the dinosaur bone in jewelry and where it comes from. All...

  • What if I am Unhappy With My Purchase?

    At Jewelry by Johan we want you, our valued customer, to feel completely confident in your purchase, and also to know that your satisfaction will always be our top priority. If you’re not completely satisfied with your item after you receive it, return it within the first thirty days and you will...

  • What if I Get My Ring And it Doesn't Fit?

    Our custom ring sizers provide the most accurate assessment of your size and perfect fit. Signature Styles can be exchanged for the correct size for no additional cost (pending availability); simply contact us within ten days to arrange an exchange. If your correct size is unavailable in stock, ...